The tracking on 17TRACK stopped without apparent reason. How can I resume tracking?

Why could this happen?
• Some carriers don’t update tracking in real time or only at key checkpoints;
• There may be a technical issue on the carrier’s platform preventing information from flowing;
• The package may have changed carriers in transit and be using a different tracking system.

How to resume tracking:
• Check the carrier’s official website using the same tracking number to confirm the shipment status;
• Contact the sender or seller and ask them to verify the status with the carrier and request additional information;

Additional tip:
• Keep all emails and screenshots as backup for future claims;
• Ask the seller if a new tracking number has been assigned in case the carrier changed.

If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness of the issue and inform others.