I applied for a rental on Zillow and paid the application fee, but now the property is no longer listed, and I can’t get a refund. What can I do?

If you paid an application fee for a rental property on Zillow and the listing disappeared, start by contacting the landlord or property manager directly. Explain that you applied and paid the fee, and now the listing is gone. Politely request a refund of your fee.

Next, review your communication with the landlord. Double-check that you have the correct contact information and try to locate the original Zillow listing to confirm the property details.

If you're unable to reach the landlord, contact Zillow's customer support. Provide all necessary information about the property, your payment, and your efforts to resolve the issue. If it remains unresolved, you may want to consult an attorney for legal advice.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.