I canceled Zety subscription but still see charges, what actions help?

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Xolvie Resolution Specialist March 25, 12:01 am

If you canceled your Zety subscription but still see charges, take these steps immediately:

Verify your cancellation first;

• Log into your Zety account
• Check:
– Subscription status = “Canceled”
– End date of billing period
– Confirmation email (check spam)

Some plans remain active until the billing cycle ends, but should not renew again.

Check where you subscribed;

• Zety website → cancel in account
• PayPal → cancel automatic payments
• Apple / Google → cancel via subscriptions

If you canceled in the wrong place, billing continues.

Check for pending charges;

• Some payments appear after cancellation if already billed
• Compare charge date vs cancellation date

Gather your proof;

• Screenshots of:
– Cancellation confirmation
– Charges
– Subscription status

This is key for disputes.

Contact Zety support immediately;

• Explain: “I canceled but I’m still being charged”
• Request:
– Refund
– Confirmation no further billing

If charges continue;

Escalate by submitting a complaint on Xolvie.

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