Zara Store Pickup Delayed After Expected Collection Date

I placed an online Zara order on 24.09 with store pick-up at the Panora Shopping Mall in Ankara, and the expected collection date shown in the confirmation was 26.09. The order includes a pair of shoes and a blazer. Despite this date having passed, my order has still not been delivered to the store. I contacted Zara customer service about the delay and was informed that there are delays in the warehouse and that they are sorry and will try to deliver my parcel as soon as possible. However, I have not received any concrete update, new delivery date, or solution, and my order remains undelivered. I request that my order with number 54874218218 be urgently delivered to the Panora store or, if this is not possible in a reasonable time, that my order be cancelled and my payment refunded without any further delay.