I first ordered a size L pair of pants from Zara’s website, but the item was too large. Since the holiday period started, I couldn’t complete the return right away. In the meantime, I decided to order the same pants in size M, hoping they would fit.
However, in my new order delivered to my address in Bursa on March 25, 2026, I was sent a size S instead. In addition, one side of the product was missing a string, and the satin portion was significantly torn and defective. In other words, not only was the wrong size sent, but the item was also shipped in a damaged condition without proper inspection.
I will, of course, return the item to one of the Zara stores in Bursa; however, since I expect everyone to do their job properly, I wanted to report this issue here as well. My order number is 5420*****99. I request that size and product checks for online orders be handled more carefully, that quality control processes be improved, and that customers be properly informed about these issues.
I purchased a pair of pants from Zara’s online store on January 21, 2025, and received the delivery on January 23. Upon opening the package, I discovered that the pants were completely defective, with loose threads and visible fabric pulls. This isn’t the first time I’ve encountered such an issue w...
I placed an order through Zara’s official website, specifically selecting a size S item. However, what I received was a size M. Unfortunately, I didn’t realize it immediately and removed the tag. Once I tried it on and noticed it was too big, I double-checked and saw the wrong size had been sent. I ...
On January 5, I purchased a dress through the Zara app and paid $34. While placing the order, I specifically selected size L, but when the product arrived on January 14, I saw that size XL had been sent instead. This was already a hard-to-find item, and despite carefully choosing the correct size, Z...
I placed an order on Zara's online store (Order No: 5399***2106) and paid extra to have the delivery date moved to December 18, 2024. When my order wasn’t delivered on the specified date, I contacted the courier company, Birgündekargo (Tracking No: 235831907027). They informed me that no deliveries ...
Regarding my online Zara order number 53970537011, I purchased four items, including the skort with reference number 1473/223 in size M, which was in the same package as the others. Without opening the package, I returned all the items by shipping them back on November 18. Although the refunds for t...
Comments