Regarding my online Zara order number 53970537011, I purchased four items, including the skort with reference number 1473/223 in size M, which was in the same package as the others. Without opening the package, I returned all the items by shipping them back on November 18. Although the refunds for three of the returned items have been processed, the ₺1,690 refund for the 1473/223 skort has not been issued. I paid by credit card. When I contacted Zara customer service, I was told that the product was still undergoing a quality control process. However, I cannot accept that this item’s refund is still pending while the other items from the same package have already been refunded. I request the immediate refund of ₺1,690 for the skort (reference 1473/223, size M) to my credit card under order number 53970537011, without requiring any further action from me.
I purchased two separate pieces (top and bottom sold individually) from Zara’s online store and returned them. I initiated the return process three weeks ago, and my order number is 53902860901. When I contacted Zara, they told me that the refund had been sent to my bank. However, when I checked wit...
I initiated the return of a women’s pants and dress from my Zara online order #6568116001 on October 1, 2025. Although two weeks have passed and the return has been approved, the refund for the pants has still not been credited to my card, and the status in the system continues to show as “pending.”...
You haven’t refunded the payment (₺3,850) for the product I canceled with the number 53760706016 for about 2 months. When I contacted your customer service, they said they’d processed the transaction and would send a receipt, but I haven’t received my money, nor have I received any receipt or invoic...
On September 3, 2025, I ordered two different sizes of the product with code 4174/801/712 from Zara.com. After receiving them, neither fit, so I initiated a return on September 19, 2025, and sent the items back via DHL (tracking number: 619969376712). The returned products were delivered to Zara’s w...
On September 13, 2025, I returned 8 items from my online order #5432*76 through Aras Kargo as instructed by Zara. However, only 7 items were processed and refunded. The missing refund concerns a 100% linen shirt (Men’s, Black, XL, code 3090/123/800) worth ₺2,290, which I included in the same return ...
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