Zara Refund Delayed - When Will I Get My Money Back?!

I placed an online order from Zara in Turkey and requested the return of the product in my order with return number 54440961895 on 28 October. The product is a ZW COLLECTION wool peplum blazer with a refund amount of ₺5,590.00. Although the return process appears in the system, my refund has still not been paid to me. For a long time, there has been no progress regarding the refund, and I have not been able to reach a responsible person who can give clear information or solve the problem. This situation both delays my refund and causes loss of trust in the brand. I request that my ₺5,590.00 refund for my return with number 54440961895 be paid to my account as soon as possible and that I be informed in writing about the completion of the process.