It's been 20 days since I processed my return with Zara online, and I still haven't received my refund. Whenever I reach out to them, they always say they'll reply within 48 hours, but they never actually do. Wow, I've never come across this problem before. I keep trying to get in touch, but they never give me a straight answer, just keep saying "we're looking into it" and not really addressing my concerns.
I placed an order for a red shirt from Zara in December, but it seems like it was never delivered even though the application says it was sent out between 26-29 December. It's been 20 days now and I have not received any resolution or help from customer service - all they keep telling me is that I w...
I’ve been waiting for months to receive a refund from Zara after returning my order. Despite following up multiple times, nothing has been resolved. Zara’s customer service is nonexistent—there’s no way to contact a real person, only an AI system. I’ve written to them countless times, and each time ...
On March 24, I made a ₺25,000 purchase from Zara’s official online store. The payment was immediately withdrawn from my account, but the order never appeared in my order history. To make it worse, the items still sit in my cart like nothing ever happened. It’s now been three weeks, and Zara has not...
I’m facing a major issue with Zara’s refund process. Every time I contact customer service, they ask me for the same information, tell me to wait, and then after days, I get asked for the same details again. It’s been weeks, and I still haven’t received my refund, even though I’ve already paid for a...
still haven't received the items from Zara that I bought on November 11th. There has been no resolution despite my daily attempts to reach out to live support. Concerningly, Zara's customer service has shown no interest whatsoever; despite their claims of involvement, they have not responded to emai...
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