XM UPI Deposit Missing Despite Successful Transaction

I made a deposit of 9,000 ₹ to my Xm account on 27 August via UPI. The payment to the receiver UPI ID shown there was completed successfully and the transaction is marked as “Transaction Successful” with transaction ID T2608270734396810598369 and UTR number 854653393282. Despite this, the amount has still not been credited to my Xm account. After I noticed that the money had not arrived, I contacted Xm support and also sent a complaint email, sharing the transaction history, UTR number and receiver UPI details. I have not received any satisfactory response or concrete solution so far, even though the transaction is clearly successful on my side and the money has been debited from my bank. I request that this 9,000 ₹ UPI deposit made on 27 August be urgently located and credited to my Xm trading account, or if this is not possible, that the full amount be immediately refunded to my original payment method. I also kindly ask for a clear written explanation of what caused this issue so that I do not experience a similar problem again in the future.