XM Global Withdrawal Pending After 5 Working Days

I have an account with XM Global and requested a total withdrawal of 150 USD via cryptocurrencies. Two separate 50 USD withdrawals were processed and appear as completed in my transaction history, but the remaining 50 USD is still pending and has not been paid to me. For this last 50 USD, I submitted a withdrawal request in USDT (TRC20) to my Trust Wallet account and completed all required face and email verifications according to the rules. I also raised a complaint in the XM application about the pending cryptocurrency withdrawal and a support ticket was opened. I emailed my relationship manager and was clearly told that withdrawal processing time is 2 to 5 working days. I accepted this and waited accordingly, but after the 5 working days were over, I emailed again and received no answer, only generic messages to “check status”. Despite this, I still have not received the 50 USD withdrawal. I live in India and I have followed every procedure requested by XM, including identity and email verification and providing the correct USDT TRC20 wallet details. I consider this long delay, lack of response after the promised time frame, and unclear status of my funds to be unacceptable. I request that XM Global immediately process and pay the remaining 50 USD withdrawal to my USDT TRC20 Trust Wallet and provide a clear explanation for the delay and the lack of proper communication.