XM Global Delayed Withdrawal After Profitable Trade

On July 1st, after a profitable trade on my XM Global account, I requested a withdrawal of 2,000 USD. Since that date my withdrawal was not processed and I did not receive any response regarding the status of this transaction on the platform. Later, I was able to claim and receive my withdrawals with the help of the email address brucen***[email protected], outside the platform’s own support channels. I am stating this so that the situation is clearly documented and the circumstances under which I finally got my funds are on record. I expect XM Global to improve its withdrawal and support processes so that clients can receive timely responses and do not have to seek help from external contacts in order to access their own funds.