Wow TV charged me unexpectedly, how can I get a refund?

If WOW TV charged you unexpectedly and you want a refund,

Review the payment first;

• Check:
– The charge date and amount
– Your WOW TV subscription and payment history
– Whether you have another WOW TV account using the same payment method
– Whether the charge is only a temporary authorization

WOW TV says unexpected charges can sometimes come from another account or a temporary payment authorization.

Gather evidence;

• Save screenshots showing:
– The unexpected charge
– Your subscription status
– Your payment receipt
– Your transaction or order ID

Contact WOW TV support;

• Request:
– A refund for the unexpected charge
– An explanation of the payment
– Cancellation of any unwanted subscription or renewal
– Confirmation that no further charges will occur

If WOW TV does not refund the charge or resolve the issue, consider filing a complaint on Xolvie to pursue a resolution.