Woolworths charged me a delivery fee despite being a Delivery Unlimited subscriber. How do I get a refund on the fee?

If you subscribe to Woolworths Delivery Unlimited and were charged a delivery fee, the first thing you should do is check your account to see if you are still a member. Make sure that your Delivery Unlimited membership still works for the kind of order you made.

Once you're sure, call Woolworths' customer service line or use their live chat tool to get in touch. Give them information about your account and the order where the fee was charged twice.

You should not have been charged for delivery as a Delivery Unlimited member, so ask for your money back. Woolworths usually takes care of these kinds of problems quickly.

If Woolworths contacts you or confirms your return, make sure to keep track of it and follow up if the problem isn't fixed quickly. This should make sure that you get your money back without any more trouble.

If you have experienced a similar issue, please feel free to share. You can also file a complaint on our website.