I ordered a fresh product from Woolworths, but half of it arrived spoiled. What’s the best way to request a refund?

It is frustrating to get perishable goods that have gone bad. Take pictures of the damaged item(s) and then get in touch with Woolworths' customer care department to explain what happened and ask for a replacement or refund. Just attach the images as proof and mention your order. Continue with further correspondence and escalate as needed if you are dissatisfied with the initial response.

Several factors impact Woolworths' approach to perishable goods that have spoiled. These include the type of spoilage, the extent of damage, whether the spoilage was caused by external factors, the time of discovery, or how soon after delivery the spoilage was noticed, and proof of purchase, such as an order confirmation or receipt, which can speed up the resolution process.

If you have experienced a similar issue, please feel free to share. You can also file a complaint on our website.