I was charged by Wisey after canceling, what steps fix this issue?

If Wisey charged you after canceling, the issue is usually that the cancellation wasn’t completed correctly or was done on the wrong platform.

Subscriptions must be canceled through the same source (App Store, Google Play, or website), otherwise billing continues automatically.

First, verify where you originally subscribed and check if the subscription is still active there, then cancel it again and save the confirmation email as proof.

Wisey states that after proper cancellation, you should not be charged beyond the current billing period.

Next, request a refund by emailing support with your account details and proof of cancellation, but note their policy is strict and refunds are limited unless specific conditions are met.

If they refuse or ignore you, please feel free to share your experience. You can also file a complaint on our website.