I Lost ₺200 Instantly on 1win After Payfix Deposit and Unauthorized Game Activity

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Batuhan
January 11, 2024 1:00 pm
21

I was playing Aviator on 1win with a balance of ₺778, when I made a ₺300 deposit via Payfix. Strangely, instead of my balance increasing, it dropped to ₺578 the moment the transaction was completed—meaning ₺200 vanished instantly.

I immediately contacted live support, and I’ve saved a screenshot of our conversation. They claimed the amount had been used on a game I’ve never even heard of, let alone played. No one else has access to my account—my login credentials are known only to me.

This incident left me feeling exposed and frustrated. I demand a full investigation, a refund of the missing ₺200, and written confirmation that my account is secure moving forward. Please resolve this issue within 14 days.

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