WePlay iPhone 8 Plus Permanently Banned For Advertising And Spam

I am using Weplay on an iPhone 8 Plus and my device has been permanently banned with the notice that my account allegedly violated community rules for advertising/spam. The banned account is not my main account; I temporarily lent that account to another person, and their actions caused the account to be banned. I was not using that account on my device before the ban was applied, and I believe it is unfair that my whole device is blocked because of this situation. After seeing the ban message on my screen, I tried to reach your customer service but I have not received any response yet. At the moment I cannot access my account from this device at all and this situation prevents me from using your services. I kindly request that you review my case in detail, check the logs related to my account and device, and remove the device ban if there is no clear and proven violation on my side. I especially ask that only my device ban be lifted, since the violation was caused by a temporarily lent account that is not my main one. If you still believe there is a violation, I ask you to share concrete and detailed information and evidence with me so I can understand what went wrong. My primary expectation is that only my device ban is lifted so that I can continue using Weplay normally again.