WePlay Date of Birth Change Request Stuck on Verification Page

I am experiencing a problem with my WePlay account on the Android application. After I submitted a request to change my date of birth, my account has been stuck on the verification page for days and I can no longer proceed. On the screen it keeps showing the message “Your request to change your date of birth is currently being reviewed. Please wait.” I repeatedly press the “Refresh” button, but the “Next step” button stays greyed out and cannot be clicked, so it seems that my verification request is stuck in the system and never completes. My account information is as follows: my WePlay username is “mess”, my WePlay ID is “mesa02”, my registered email address is “ramesaaaaa***@gmail.com” and my registered phone number is “083897868***”. I also have a screenshot showing the verification page with this error. I kindly request that my date of birth change request be checked and approved manually, or that the verification process be reset, so that I can access my account normally again. I would appreciate your prompt assistance in resolving this issue.