WePlay Date of Birth Change Stuck Under Review in App

I am having an issue with my WePlay account because I am unable to change my date of birth. About a month ago I created and have been using my WePlay account with an incorrect birthday, and today I tried to correct this information through the WePlay app. When I submitted the request to change my birthday in the app, the status changed to “under review” and it has remained stuck there without any progress or clear feedback. Because of this, I still cannot update my date of birth and I do not know whether my request is being processed or has encountered a problem. I kindly request that my birthday change request be reviewed as soon as possible and that I be allowed to correct my date of birth in my WePlay account, or otherwise be given a clear response on the situation so that I can use my account with the correct personal information.