Recover Messages On The WePlay App

I recently switched to a new Android phone and, after logging into my account on the WePlay mobile application, I realized that all of my previous chat messages had disappeared. Until I changed my device, I was actively using WePlay and had important conversations in my chats related to my in‑game interactions. After the switch, my chat history is completely missing, and I have not been able to find any option within the app to restore or access my old messages. I have not yet contacted your support team through other channels about this issue. I request that my previous chat history be recovered and restored to my WePlay account, or that I be clearly informed whether this is technically possible and under what conditions. If restoration is not possible, I would like a clear and detailed explanation of the reason for this data loss.