VivaVideo auto-renewed my subscription after canceling—what steps can I take to reverse this?

If VivaVideo auto-renewed your subscription after you already canceled;

• Open the App Store (iOS) or Google Play (Android) and check Subscriptions to confirm VivaVideo is no longer active
• Cancel the subscription again from the app store if it still shows as active, as store-level cancellation overrides in-app settings
• Take screenshots showing your prior cancellation and the renewal charge

Ask them to;

• Explain why the subscription renewed despite cancellation
• Reverse the unauthorized renewal charge
• Confirm the subscription is fully canceled and auto-renew is disabled

If the problem persists;

• Keep cancellation proof, receipts, and screenshots
• File a complaint on Xolvie to seek a refund and prevent future renewals