ViewSonic VX2779-HD-PRO Develops Horizontal Screen Lines While Under Warranty

I purchased a ViewSonic 27" VX2779-HD-PRO model monitor online from İntegra Teknoloji on May 6, 2024, under invoice number ına202*****11048 for a total of 5,399.00 TRY. Over the past two months, display distortions have begun appearing on the screen. Specifically, I observe image distortions in the form of horizontal parallel lines across the upper portion of the screen, which negatively impacts both my user experience and my trust in the product's quality. Experiencing an issue of this magnitude while the monitor is still under warranty has been deeply disappointing.

When I attempted to contact ViewSonic, I was unable to establish connection through the contact form on their website after completing the "I am not a robot" CAPTCHA verification; consequently, I could not receive technical support regarding my issue. I am facing hardship due to both the product defect and the inability to establish customer service contact.

Since my monitor remains under warranty, I primary request a free repair under warranty terms. If repair is not feasible, I request a replacement with a defect-free monitor carrying equivalent specifications. I expect my issue to be reviewed and resolved promptly, followed by an update on the matter.