My phone is totally paid off and I want to switch to the latest iPhone model with Verizon. What's the process for upgrading my phone?

If your account is current and you have an eligible device, you can upgrade using My Verizon's Device overview. Choose the device you want to replace and follow the instructions. Your phone must be paid off and have an active Verizon subscription for 30 days to qualify for an upgrade. Log into your Verizon account or contact customer service to verify eligibility.

Next, choose an iPhone from Verizon's many models to meet your needs and budget. For your convenience, Verizon offers detailed iPhone model comparisons.
After selecting an iPhone, you can order it.

The final step is activating your new iPhone. This can be done online, over the phone, or at a Verizon store. You must create or log in to a Verizon account to upgrade online. After that, you can choose your iPhone model and a Verizon payment plan to suit your financial needs.