Upwork is holding my earnings “in dispute” without explaining — how can I release my money?

If Upwork holds your earnings “in dispute,” the best way is to act quickly and follow the official process to recover your money. Here’s a practical step-by-step guide:

• Check the exact reason: Go to https://www.upwork.com/ab/reports/ and verify if the payment shows as in dispute or under review.

Check your email too—Upwork usually explains whether the client contested the delivery or if an automatic review was triggered.

• Direct ticket: If the dispute is closed but your funds remain on hold, open a claim at https://support.upwork.com/hc/en-us/requests/new → Payments or Disputes. Include evidence and the contract number.

• Helpful tip: Never close the contract until the funds are released, as doing so prevents reopening the dispute.

If the money remains withheld after completing these steps, file your complaint on Xolvie to document the case and receive support until your funds are properly released.