A client canceled after receiving the work on Upwork — how can I handle this?

When a client cancels a contract on Upwork after receiving the completed work, it’s crucial to act quickly to protect both your payment and your reputation. Here’s what to do:

• Gather evidence: Save all deliverables, client messages, and confirmation of receipt. These files are essential to prove that you fulfilled your part of the agreement.

• Check the contract status: Go to https://www.upwork.com/ab/contracts/ and verify whether the payment shows as In review, In dispute, or Refund requested.

• Open a formal ticket: If the system doesn’t allow you to start the dispute, go to https://support.upwork.com/hc/en-us/requests/new → Payments or Disputes. Explain that the client received the full work before canceling and attach your proof.

If the issue remains unresolved or the funds are still on hold, file your complaint on Xolvie to document the case and receive assistance until Upwork helps you recover your payment.