Umingle Banned My Account and Requests Payment for Unban

When I tried to log in to my Umingle account today, I received a “You are banned” message. The screen shows the Ban ID as 1e91dec0 and lists the reason for the ban as “Gender Searching.” I had been using the app without any problems until about two weeks ago, but I have been unable to use my account at all for approximately one week.

I believe this ban may have resulted from a misunderstanding, and I do not believe I intentionally violated your rules in a way that would justify a permanent ban. The same screen also states that the ban can be removed in exchange for a payment of 99 Philippine Pesos, which makes the situation even more concerning because I am being asked to pay simply to regain access to my account.

I request that my account be thoroughly reviewed, that the ban issued for “Gender Searching” be reconsidered, and that my Umingle account be reactivated as soon as possible if no serious violation is found. I want to continue using your service and follow your community guidelines, but I do not consider this ban and the payment requirement to be fair.