Between 9 a.m. yesterday and 10 a.m. this morning, Turkcell reported that I consumed 2.4 GB of data exclusively on WhatsApp. This level of data usage feels quite strange, especially since I only sent a handful of messages and had a brief video call. It's difficult to believe that such a level of consumption could occur in a single day. I think this is a strategy to encourage users to buy additional data packages. As a loyal customer, I find this approach troubling and unjust. I would appreciate a clear explanation and a thorough review of my data usage records. This kind of service really makes me doubt my confidence in Turkcell, and I sincerely hope the company addresses this issue openly.
On October 10, 2025, on my Turkcell postpaid line, it was reported that I used about 12 GB of internet in total — 3 GB around 12:00 p.m. and 9 GB around 1:45 p.m., on the same day my package was renewed. However, it is impossible for me to use such a large amount of data in such a short time through...
I am raising a complaint regarding my 26 GB data plan with Turkcell, which I've used for 10 months without issue until the last two months, during which my data has run out unusually fast. Last month, my package was depleted quicker than expected, despite only using social media, browsing, and occas...
On February 20th, 2024, I purchased a 40 GB data package for social media. This package also included 30 GB bonus data. My bonus data expired on March 10th, 2024, and then my 40 GB package and an additional 45 GB package kicked in. However, on March 16th, 2024, I received a message stating that I ...
It was around 11:40 AM today when I bought a 3 GB internet plan from Turkcell for ₺160. I only used WhatsApp to check my messages, and after only 15 minutes, I got a message telling me that my extra 3 GB had been used up. I had to wait a long time to get through to customer service before I was told...
Turkcell added over ₺400 to my bill, claiming that I exceeded my data limit eight times within just five minutes, despite not having my phone with me or actively using the internet. When I spoke to customer service, they dismissed me, saying they could not assist. The live chat support on the mobile...
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