Turkcell Installment Phone Freezing and Call Crackling
I bought a mobile phone with installments from Turkcell's Ankara Akyurt Ayik dealer about two weeks ago. From the first days, the phone has been freezing during use, and during calls there is a constant crackling noise, so I cannot talk properly. Because of this problem, I tried to get support, but I cannot reach a clear solution. I am constantly being redirected from one place to another and cannot communicate properly with either the dealer or Turkcell, so the issue remains unresolved. Due to the ongoing technical problem and the fact that I cannot use the phone efficiently, I request that my contract regarding this device be cancelled and the necessary procedures be carried out.
Progress
I purchased a Redmi brand phone from a Turkcell store about three weeks ago. Shortly after receiving the phone, I started experiencing lag issues. When Turkcell called to ask if there was a problem with the phone, I reported the lag, and they told me it would be resolved once updates were completed. However, despite the passage of time, there has been no improvement; in fact, the phone has started lagging even more.
Subsequently, while speaking on the phone, severe crackling noises began coming from the other end. I am dealing with a device that is problematic both in performance and sound. I am considering sending the phone in for warranty service, but I have not even owned the device for a month, and I am facing these problems and will be without a phone for a while, so I want my grievance addressed.
I paid about 30,000 TL for this phone at the Turkcell store in Ankara Akyurt, whereas the normal market value of the phone is around 15,000 TL. Despite paying a high price and being unable to use the phone properly, I also do not want to pay for a bill during the period I cannot use it. I request a prompt solution, the resolution of my grievance, and, if necessary, a consumer-protective measure such as a device replacement or a refund.
Dear Customer, We have forwarded your request to the relevant team for evaluation. We would like to inform you that you will be notified once the review is complete, and we kindly ask you to wait a little longer. For any issues where you need support regarding our products and services, you can visit the "Help" page in our Turkcell app. Sincerely, Turkcell
Dear Customer, Your request has been reviewed, and you were informed about the matter on 26.09.2026. You can use the Turkcell app for any needs related to our products and services. Sincerely, Turkcell
Look, the information given didn't tell me how people will communicate during the 21‑day period; how am I supposed to get through life for 21 days without using a phone?
I'm paying 30,000 TL in installments for a 15,000 TL phone, as if that wasn't enough, and you also added this grievance.
Are you finally going to get in touch?
Dear Customer, Your request has been reviewed and you were informed about the matter on 26.09.2026. You can use the Turkcell app for any needs regarding our products and services. Sincerely, Turkcell
