Since April 1, I have been almost completely unable to use my Turkcell Superbox line in the Muğla Milas region. There has been virtually no internet access, and I have not been able to establish a stable connection at all. Despite not being able to use the internet at home for approximately 15 days, my issue has not been resolved in any way.
During this period, I have contacted customer service 29 times. Each time, a support ticket was created, but no concrete action was taken, and no permanent solution was provided. Despite this ongoing outage, I continue to be billed for the service, meaning I am being charged for an internet connection that I have not been able to use at all. I find this situation both extremely unfair and completely unacceptable.
I request that my Superbox internet service, registered under M***** A** O**** with the phone number 0537******27, be immediately restored to full and stable working condition. I also expect a detailed explanation regarding this issue, a review of the invoices for the affected period, a refund for the days when I could not use the service, and proper compensation for the inconvenience I have experienced.
In October, we purchased a 1 TB Superbox internet line from Turkcell. However, starting in January, the connection completely stopped working, and for approximately 1.5 months, we have not been able to use the internet at all. During this time, despite repeated attempts, we have been unable to get ...
I have been experiencing constant high ping problems with my Turkcell Superbox internet service in Ankara Çankaya. The ping is always high and this affects my internet use negatively at all times, especially when I need a stable connection. Despite reporting this issue to Turkcell customer service, ...
My Turkcell SUPERBOX wireless internet service (number 534690****) has been down for 6 days, and despite multiple calls to customer service, there has been no resolution. I have contacted them numerous times, explaining the issue in detail, but no concrete steps have been taken to fix the problem. W...
I am using a Superbox from a company called Turkcell, and I have been facing numerous problems since the day I purchased it. The internet speed is very slow, and I cannot use the internet consistently. Despite contacting Turkcell customer service multiple times, no effective solution has been provid...
I have been using the Turkcell Superbox 500 GB package for about 4–5 months at my address. During this entire time, I have experienced low speeds and constant freezing at all hours of the day. Since I work from home, internet speed is very important for me, but I am absolutely not satisfied with the...
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