Turkcell Charging for Superbox Service That Does Not Work
Since April 1, I have been almost completely unable to use my Turkcell Superbox line in the Muğla Milas region. There has been virtually no internet access, and I have not been able to establish a stable connection at all. Despite not being able to use the internet at home for approximately 15 days, my issue has not been resolved in any way.
During this period, I have contacted customer service 29 times. Each time, a support ticket was created, but no concrete action was taken, and no permanent solution was provided. Despite this ongoing outage, I continue to be billed for the service, meaning I am being charged for an internet connection that I have not been able to use at all. I find this situation both extremely unfair and completely unacceptable.
I request that my Superbox internet service, registered under M***** A** O**** with the phone number 0537******27, be immediately restored to full and stable working condition. I also expect a detailed explanation regarding this issue, a review of the invoices for the affected period, a refund for the days when I could not use the service, and proper compensation for the inconvenience I have experienced.
Progress
Turkcell Superbox – between 01.04.2026 and 20.04.2026, for about a month I could not access the internet in any way; I could not use Superbox at all. Nevertheless, despite contacting customer service and its channels 38 times, no representative solved the problem, no clear information was given, and I constantly felt like I was being kept waiting.
At the end of this period where I could not use the internet or receive service, I was forced to leave my line, and I was charged approximately 4,000 TRY under the pretext of a termination fee and a bill. Having to pay this amount while receiving no service has caused a great hardship.
Regarding my line number 5372139227, I request the complete cancellation of the bills and termination fee for the period when I received no service, and the removal of the incurred debt.
Dear Customer, We have forwarded your request to the appropriate channel for evaluation. We would like to inform you that you will be notified once the review is completed, and we kindly ask you to wait a little longer. For any issues where you need support regarding our products and services, you can visit the "Help" page in our Turkcell app. Sincerely, Turkcell
Friends, my problem hasn't been resolved for 20 days, and on top of that they're asking for nearly 4400 lira. I'm very regretful for buying Superbox, please see.
Dear Customer, your request has been reviewed and you were informed about the matter on 02.05.2026. You can use the Turkcell app for anything you may need regarding our products and services. Regards, Turkcell
My complaint hasn't been resolved and it continues.
