Turkcell is profiting unfairly from its customers. After freezing my line, I received a ₺250 bill three months later. Turkcell had assured me previously that I wouldn't be charged for such bills and that they could be cancelled upon request. Despite repeatedly stating that I hadn't used the line, Turkcell contacted me through that very line—sending messages, making calls, and failing to reach me.
When I contested the bill, Turkcell again reached out via the unused line and decided that I must pay. In a system where every representative gives different information, Turkcell repeatedly forces customers to pay unjust bills, profiting unfairly. Turkcell is not only an expensive provider but also one that, due to uninformed and inadequate customer representatives, consistently victimizes its customers.
Each month, I receive payments from the Turkcell operator that are higher than my bill amount. I've reached out to customer service several times, clearly stating that I have not gone over any limits or made any extra purchases. Regardless of my objections, they insist on blaming me for lies, contin...
Turkcell is a company that should not be trusted. They advertised a home portable internet plan with 250 GB for ₺635. When I signed up, my first bill was ₺700. When I inquired about this, they said it was mentioned in the contract. However, that was not communicated to me. They insisted that their s...
Turkcell added over ₺400 to my bill, claiming that I exceeded my data limit eight times within just five minutes, despite not having my phone with me or actively using the internet. When I spoke to customer service, they dismissed me, saying they could not assist. The live chat support on the mobile...
Turkcell claimed that it was never stated I would only pay ₺92 without mentioning the new line fee. They also said the line was registered as a child line, which could be canceled anytime without any fees. It has been a month now, and I want to cancel my line, but I am being charged for a new line f...
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