Turkcell Charges for Unused Line
Turkcell is profiting unfairly from its customers. After freezing my line, I received a ₺250 bill three months later. Turkcell had assured me previously that I wouldn't be charged for such bills and that they could be cancelled upon request. Despite repeatedly stating that I hadn't used the line, Turkcell contacted me through that very line—sending messages, making calls, and failing to reach me.
When I contested the bill, Turkcell again reached out via the unused line and decided that I must pay. In a system where every representative gives different information, Turkcell repeatedly forces customers to pay unjust bills, profiting unfairly. Turkcell is not only an expensive provider but also one that, due to uninformed and inadequate customer representatives, consistently victimizes its customers.
Dear Customer, We will review your request and provide you with information as soon as possible. Sincerely, Turkcell
Dear Customer, You can view your invoice details through the Turkcell application. In order to thoroughly examine your request, we kindly ask you to specify your Turkcell number related to your request and submit it through the "Help - Submit New Request" section of our Turkcell application. We would like to inform you that if you send a screenshot of the error you received along with your request by selecting the "Help - Submit New Request" steps in our Turkcell application, we will be happy to assist you. Additionally, you can check your requests in the "My Requests" section. Best regards, Turkcell
Sure, here's the translation: "I cannot access your application. Despite trying multiple times, it says that no GSM belonging to this T.C. has been found. It is also charging me for this."
