Ttec Lightning Charging Cables Fail After Just Two Days of Use

I am filing this complaint regarding two Ttec Lightning-to-USB charging cables that failed almost immediately after purchase. I bought one cable on November 30, 2025, from Cep Market in İlkadım, Samsun, and another previously via Getir. Both original Ttec cables stopped working entirely just two days after initial use.

Despite receiving warranty documents with both products, I have been unable to process a warranty claim for nearly a year due to persistent technical failures on Ttec’s official warranty system. Every attempt to submit a support ticket under "products not working" results in system errors, preventing the claim from submitting. As a result, customer support cannot be reached, emails go unhandled, and the warranty process is completely blocked, leaving me with non-functional products.

Purchasing genuine Ttec products only to be left with useless accessories and an inaccessible support channel is unacceptable. I demand that Ttec replace both defective cables with brand-new, original Ttec units of the exact same model. If replacement units cannot be supplied, I demand a full refund of my purchase costs. Furthermore, Ttec must fix their online service portal so consumers can exercise their legal warranty rights.