I was charged twice by Orivelle, what should I do to get a refund?

If you were charged twice by Orivelle,

Review your billing history first;

• Check:
– Payment receipts
– Billing history
– Order confirmation
– Bank or card statements

• Look for:
– Duplicate charges for the same order
– Multiple transaction IDs
– Pending and completed payments
– Accidental repeat purchases

Gather evidence;

• Save screenshots showing:
– Both charges
– Transaction details
– Order information
– Any communications from Orivelle

• Keep:
– Payment receipts
– Bank or card statements
– Transaction reference numbers
– Support conversations

Contact Orivelle support;

• Request:
– A detailed explanation of both charges
– Confirmation that only one payment was required
– A refund for the duplicate payment
– Correction of any billing error

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.