TransferGo Transfer Stuck Due to Order Matching Issue

On September 27, 2026, I initiated a $59 money transfer to Belgium through TransferGo using my TEB account. I received an email from the bank stating that “your 2,900 lira money transfer has been completed to TransferGo,” and the transaction also appears as successful on my TEB receipt.

However, in my TransferGo account, transfer order number 73034932, dated September 28, 2026, is still showing as “Pending,” and although the recipient should receive 2,850.63 TL, there has been no progress for days. I also received an email from TransferGo stating that “your payment was received, but the transaction could not be completed because no matching order was found.” In other words, I am being told that my money was transferred to TransferGo, while at the same time the transfer cannot be completed because the payment cannot be matched to an order, and the money has not been sent to the recipient.

I cannot reach an actual customer service representative at TransferGo. I only receive AI-generated responses, and these responses do not provide any concrete solution. My money is currently stuck, and I have not been given any clear explanation as to why the process is not moving forward.

My priority request is for this money transfer to be completed as soon as possible and for the funds to reach the recipient in Belgium. If the order-matching issue in TransferGo’s system cannot be resolved, I request that the full $59 be refunded to my TEB account without further delay and that I receive a clear written explanation regarding this issue.