TransferGo Transfer Failed After Payment From Another Bank Account
On the morning of October 6, 2026, at 8:12 a.m., I attempted to make a $61 transfer through TransferGo. The screen instructed me to send $61 to the TransferGo account. Without realizing that the payment had to be made from an account registered in my own name, I made the payment using my friend's Yapı Kredi account and Mobile card. The $61 was withdrawn from my friend's Yapı Kredi account and sent to the recipient.
I later learned that TransferGo considered the transaction invalid because the money was not sent from a TransferGo account registered in my name, and the amount was never credited to my TransferGo account. In other words, although $61 was withdrawn from my friend's account, I was unable to use the money for the transfer in any way and effectively lost the $61.
I contacted the TransferGo support team multiple times to explain the situation, but they did not provide any concrete solution to resolve my issue, and I kept receiving the same responses without any meaningful resolution. At this point, I cannot see the money either in my TransferGo account or in the bank account.
I request that transaction number 73285557 be investigated and that the $61 withdrawn from my friend's Yapı Kredi account using the Mobile card be refunded to me. I ask that this issue be resolved and that the process be clearly and transparently explained to me.
