TransferGo Money Sent but Never Reached Recipient
On September 26, 2026, I made a $179 transfer through the TransferGo app from my Garanti Bank account in Türkiye to a Visa card in Ukraine. The transaction showed an amount of UAH 7,499.82, and although the system marked the transfer as sent on September 27, 2026, the money never reached the recipient. I was informed that the card was blocked at the recipient's bank and that the money had not reached the recipient's bank at all. My transaction number is 72982456.
My money has been missing for approximately five days, and neither the recipient nor I can access the funds in any way. Although the transfer document provided by TransferGo customer service states that the money was sent to the recipient's bank, the funds have not actually been credited to the recipient's account. I last spoke with TransferGo representatives through live chat 24 hours ago, but I am currently not receiving a clear explanation or any response from someone with the authority to resolve the issue.
I am experiencing financial hardship because my money has been stuck for five days, and this situation has seriously damaged my trust in TransferGo. I request that the transaction be canceled and that the full $179 be urgently refunded to my own Garanti Bank account from which I made the transfer.
