I am filing this complaint against TopPDF because they charged me for a subscription that I never knowingly accepted. I initially used their service from my computer only to convert a document, a service that cost a small fee per conversion, and I was charged twice for that, which I accepted. However, afterwards I discovered on my bank account a charge of 49.90 for a subscription that I did not authorize and that I was not clearly informed about when making the payment with my bank card. When I contacted TopPDF, they told me that they had already processed the refund of the 49.90 amount, but despite this, yesterday I again saw a charge of 0.09 on my account. I cancelled the subscription immediately when I realized what they had done, yet they continue to make charges to my card, which makes me completely distrust their way of working. With this complaint, I want to leave on record that I consider this practice abusive and misleading, and I demand the full refund of everything charged, including the 49.90 subscription and the 0.09, and that they definitively stop any charge to my card related to TopPDF. I request that this situation be reviewed and that measures be taken so that other users are not affected in the same way.
I signed up for TopPDF only to test its digital file conversion service through the free trial. During that process, I converted a single file and knowingly paid a small one-time fee of ₺5. However, shortly after, I was shocked to see that ₺1599 had been withdrawn from my account without my knowledg...
I signed up for TopPDF, a digital file conversion service, simply to try it out and test the free option. During this process, I converted one file and made a small one-time payment of ₺5. At no point was I informed about any ongoing subscription, hidden charges, or automatic billing. Despite this, ...
I used the Toppdf website to convert a file and paid ₺5 for a one-time service by entering my card details. That payment was approved, and I assumed the transaction was complete. However, the next day, on August 5, I was shocked to see that an additional ₺1599 had been withdrawn from my card without...
On August 2, 2025, I noticed that ₺959.40 was withdrawn from my account linked to TopPDF without my knowledge or approval. I had only used the service once to convert a PDF file during the free trial period. At no point did I agree to start a paid subscription, nor did I authorize any payment of thi...
I created an account on the Toppdf platform only to try its free trial and made a ₺5 payment for a single file conversion. However, today I discovered that ₺1,599 was withdrawn from my bank card without any prior notice, confirmation, or authorization. This charge occurred while my trial period was ...
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