I purchased a Tineco One S3, and after just six months, it stopped working. I sent it to service, but they demanded a repair fee nearly half the price of the device. I refused to pay and took the case to the Consumer Arbitration Court. The court ruled in my favor and ordered a full replacement with a brand-new unit.
I went to MediaMarkt Ankamall with the court decision, expecting them to honor the ruling, but instead, they delayed the process, claiming they needed to send the product back to the company for approval. Then, they inspected the device and refused to proceed because the charger was missing—even though I had included it in the original service request!
I even showed them photos of the device before shipping, proving the charger was included. Yet, they claimed that the service deleted the records after a year and insisted I had signed off on receiving a "complete" return. This is absolutely unacceptable.
In February 2024, I bought the Tineco S3 from a real MediaMarkt store since I thought it would be a good product. Sadly, the item stopped working totally after only one year of light use. When I called Uniq Teknik Servis, I was shocked to find out that the serial number wasn't even in their system. ...
I purchased the Tineco Floor One S3 device three months ago, and shortly after, it began malfunctioning by repeatedly showing errors and shutting down on its own. This issue occurs regularly every time I use the device, and no warning codes or messages appear on the screen. I have not interfered wit...
In November 2022, I purchased the Tineco Floor One S3, expecting durability and long-term quality. Over the course of two years, we used it no more than 20 times, always following the maintenance instructions and storing it carefully. One day, I turned it on, and it released water and shut down afte...
I sent in my Tineco Floor One S5 Combo Plus to get the charging unit lid repaired, as it had a crack and break. I wasn’t even expecting it to be covered under warranty—fair enough. But to my surprise, they quoted me the price of the entire unit, saying the part can’t be sold separately. Worse yet, t...
My Tineco Floor One S3 vacuum developed a motor failure right after the 2-year warranty expired. It worked fine before, but one morning, I turned it on, and it immediately displayed a service warning. What’s worse, my two siblings also bought the same model, and all three vacuums failed with the ex...
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