Since around September 20, 2025, I’ve been experiencing a serious issue with the Direct Message (DM) feature on my TikTok account. The messages sent to me never appear — while the other person can see my messages, I cannot see theirs at all. Occasionally, I receive a notification outside the app, but when I tap it, the messages fail to load.
This issue occurs on my iPhone 13, and it affects all contacts, not just specific users. My app is fully updated, and I haven’t changed any settings. The problem started on its own. I have contacted TikTok customer service multiple times, and although tickets were opened, I only received automated responses such as “We are investigating,” after which my requests were closed without resolution.
I’ve provided screen recordings and screenshots showing that others can send me messages that don’t appear on my end. I strongly believe this is a software-related issue.
I request that TikTok urgently fix this bug, release the necessary update or patch, and restore my ability to send and receive DMs normally again.
My TikTok account, @c****, was restricted today without any justification, rule violation details, or prior warning, and my direct messaging feature has been disabled until November 17, 2025. I have not committed any community guideline violations, and this is the first time I have experienced such ...
On October 20, 2025, when I tried to log into my TikTok account (username: batu1419), I started receiving the message: “This feature isn’t available in your country or region.” Until that date, I had full access to my account without any issues. I can log into other TikTok accounts using the same de...
I’m having a serious problem accessing the TikTok app. While everyone around me, including my friends, can use it without any issues, I’ve been completely locked out. I didn’t do anything wrong, and I don’t even know why this is happening. The app won’t let me log in or load properly, and I haven’t ...
I’m experiencing a serious issue with my TikTok account. I can still log in, and I can see my likes, saved videos, and other account activity—but every single one of my uploaded videos has disappeared. They’re not in my profile, and when I check the “Recently Deleted” section in settings, nothing sh...
For the past 9 days, I have been unable to access my TikTok account on my Xiaomi 13T. Each time I try to log in, I receive the error message: “Not available in your country.” I have already tried every possible troubleshooting step: Deleted and reinstalled the app multiple times, Restarted and ev...
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