TikTok Account Recovery – Can't Receive Verification Code on Old Phone Number

July 21 9:16 PM1

I am writing because I can no longer access my TikTok account and need help updating my phone number so I can receive verification codes and log in again. I am in Nigeria and was previously using TikTok on an Android phone, an Infinix 8, and now I am using an Infinix 20. The account username is “Alhaji musa”. The account was linked to my Nigerian phone number 09070847***. I did not know that this SIM card would later be given to someone else, and I have effectively lost this number. Because of this, I cannot receive any SMS verification codes TikTok sends to that number. I also have my Gmail linked to the TikTok account. However, when I try to log in using my Gmail, TikTok still sends a code both to my Gmail and to the old lost phone number, which I no longer control. Since I do not have access to that number anymore, I am stuck and cannot complete the login process. This situation has been going on for about three months. I kindly request that you help me regain access to my TikTok account “Alhaji musa” by updating or removing the old phone number and allowing me to use my current phone number which I have been using for the past nine years. Once the number is updated, I will be able to receive verification codes securely and log in again. If necessary, I am ready to provide any additional information or verification you may need to confirm that I am the rightful owner of this account. I ask for your support in resolving this issue as soon as possible and helping me restore access to my TikTok account.

Comments

Similar Complaints

Help Me Recover My TikTok Account

June 24 3:15 PM21

I am writing regarding my TikTok account with the username @Pretty.gold***, which I can no longer access. On Monday, 22 ...

Lost Access to TikTok Account After Losing Registered Phone Number

June 26 5:52 AM72

I am writing about a problem I am experiencing with accessing my old TikTok account. I created and last used this accoun...

Lost My TikTok Account - Trying To Get It Back

June 26 11:24 PM16

I am a TikTok user from Nigeria and I am writing because I have lost access to the email address linked to my personal T...

TikTok Account Log In Issue

May 14 6:04 PM88

I am a TikTok user from Nigeria and I am writing because I have been unable to access my personal account, even though I...