Tighttonic Has Not Issued My Refund After More Than a Month

I purchased two pairs of leggings from Tighttonic with the promise that they would help with my lipedema. The products arrived on June 25, but I saw no benefit from them as promised and wanted to return them in their original condition. In addition, although I ordered both pairs in size S, they sent one in size S and the other in size M.

My return request was approved by the Tighttonic customer support team through our WhatsApp conversations, and they provided me with the steps I needed to follow to make the return. Despite this, I experienced serious problems throughout the process. Although my products arrived on June 25, I did not receive a return shipping code until July 2. I waited a week for the code and then shipped the return. On July 20, I requested a refund, and on July 21, they sent me a form requesting my IBAN information, which I immediately completed and submitted. Despite all these approvals and communications, more than a month has passed and I still have not received my refund in any form.

I do not accept the fact that my refund has not been processed even though the return process was approved by the company and I provided all the necessary information. I demand that my refund be issued immediately and in full. I also want to warn others not to shop from this brand because of the lengthy and problematic return process I experienced, and I expect my complaint to be taken seriously and resolved as soon as possible.