We made a room reservation at 33 Bungalows Mersin for check-in on October 11 and check-out on October 12. We completed the reservation through the Tatilox website and paid a total of $508, with part of the payment made by credit card and the remainder by bank transfer. During our stay, the electricity went out at night, and we were left in the cold for approximately 1.5 hours. The hotel staff told us that there was no technical team available and that no other rooms were vacant, so we were forced to leave the hotel in the middle of the night.
We spoke with the hotel owner, Mr. E**, who told us that a refund would be issued the following day**. However, one week has passed, and no refund has been made. Since then, we have been met with constant excuses to avoid issuing the refund, and most recently, our phone numbers were blocked, leaving us unable to reach anyone at all.
I am requesting that our grievance be resolved and that the full amount of $508 we paid be refunded as soon as possible.
Between 26–28 December, I made a reservation via Tatilox to stay at OtelOX Sinap Bungalov, located in Sinap Plateau, Erdemli, Mersin (Reservation No: DC4E8227). As I was travelling from abroad (the UK) to Turkey with my family, I chose this reservation trusting the Tatilox brand. The payment was tak...
About one week ago, I made a reservation through Tatilox for a bungalow located in Defne, Hatay, with check-in on August 13, 2025, and check-out on August 15, 2025, under reservation number ABEBA303. However, on the morning of August 13, 2025, I was informed that the bungalow had been sold or rented...
We stayed at FS Bungalows Hotel between September 27 and September 30 with reservation number e3654239, booked through Tatilox. However, we encountered multiple issues starting from the very first day. Most notably, hygiene conditions were poor; both the room and pool cleanliness were far below expe...
I made a three-day reservation at Ayaş Private Pool Bungalow Homes in Erdemli, Mersin, and paid a deposit of $381 by credit card toward the total price of $1,905. However, due to an urgent family funeral, I was forced to cancel the reservation and informed the business immediately. Despite the fact ...
On October 31, 2025, at 4:30 p.m., I checked into Çamlıdere Thermal Hotel through a reservation I made on HalalBooking (Reservation No: 4959846). During my short stay, I found that the meals and complimentary offerings were inadequate, there were no available activities within the hotel, and overall...
Comments