For my vacation reservation made through Tatilox for the dates June 20–22, a payment was processed on June 21 after I was redirected by a Tatilox customer service representative calling from a phone number ending in 02 53. During this call, $486 was charged to my credit card. I was told that this charge would be canceled within one hour and that I should instead make the payment directly at the property where I was staying.
On June 22, a second charge was made to my credit card. In multiple conversations with the same customer service representative at different times, I was repeatedly told that the first transaction had been canceled and that it would disappear from my credit card statement. However, when my July statement was issued, both charges appeared, and no refund had been processed.
About one week ago, I made a reservation through Tatilox for a bungalow located in Defne, Hatay, with check-in on August 13, 2025, and check-out on August 15, 2025, under reservation number ABEBA303. However, on the morning of August 13, 2025, I was informed that the bungalow had been sold or rented...
We stayed at FS Bungalows Hotel between September 27 and September 30 with reservation number e3654239, booked through Tatilox. However, we encountered multiple issues starting from the very first day. Most notably, hygiene conditions were poor; both the room and pool cleanliness were far below expe...
We made a room reservation at 33 Bungalows Mersin for check-in on October 11 and check-out on October 12. We completed the reservation through the Tatilox website and paid a total of $508, with part of the payment made by credit card and the remainder by bank transfer. During our stay, the electrici...
Between 26–28 December, I made a reservation via Tatilox to stay at OtelOX Sinap Bungalov, located in Sinap Plateau, Erdemli, Mersin (Reservation No: DC4E8227). As I was travelling from abroad (the UK) to Turkey with my family, I chose this reservation trusting the Tatilox brand. The payment was tak...
On July 14, 2025, I made a reservation at Bulut Doğa Evleri, but the name of the property was not disclosed to me in advance. No contact phone number was shared either. They said “we’ll send the location,” but the location they sent was completely unrelated, showing a place in the middle of the moun...
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