Resolved

Suzuki Vitara Hybrid Lane Assist Malfunction Not Fixed After Multiple Service Visits

Suzuki Vitara Hybrid Lane Assist Malfunction Not Fixed After Multiple Service Visits
19
Ediz's Thank You Message
Problem solving process 3, attention 5, information 4. Also, I recommend that the service staff review the technical training services.

I have been experiencing a lane-keeping assist malfunction in my 2022 Suzuki Vitara Hybrid since the beginning of February. Because of this issue, I have taken the vehicle to the Adana Mıçı authorized Suzuki service center three times, but the problem still has not been resolved. In fact, additional faults appeared during the service process.

The service center requested a replacement part and called me in once the part arrived. The part was replaced, but the system still did not function properly even after the repair.

All of these procedures were carried out under warranty, and I was not charged any fee. However, the issue remains unresolved, and as a result I cannot receive the level of safety and driving comfort that I expect from my vehicle.

As the customer, Ediz N**, I request that the authorized service urgently resolve this issue permanently. If the problem cannot be fixed, I request that my vehicle be replaced under warranty.

Ediz
March 18 8:11 AM

Problem solving process 3, attention 5, information 4. Also, I recommend that the service staff review the technical training services.

Ediz
March 18 8:12 AM

Thank you, but the technical service needs to be improved.

Comments

Similar Complaints

2022 Suzuki Hayabusa Gen 3 Chronic Cold-Start Issue for 2 Years

80

I own a 2022 model Suzuki Hayabusa Gen 3, and I live in Istanbul, Turkey. For the last two years, I have been experienci...

Citroën C4X Stuck in Service for Months Due to Parts Shortage

51

My Citroën C4X has been waiting at the Erdemir authorized service center in Esenyurt, Istanbul, since November 2023 due ...

Citroën C4X Stuck in Service for Months Due to Parts Shortage

My Nissan X-Trail Is Experiencing Oil Leaks

58

I took my 2021 model car, still under warranty, to Karabulut Motor Vehicles company, an authorized Nissan service center...