4
Resolved

Suzuki Vitara Hybrid Lane Assist Malfunction Not Fixed After Multiple Service Visits

Suzuki Vitara Hybrid Lane Assist Malfunction Not Fixed After Multiple Service Visits
Ediz
Ediz
Suzuki
March 10 2:15 PM17
Ediz's Thank You Message
Problem solving process 3, attention 5, information 4. Also, I recommend that the service staff review the technical training services.

I have been experiencing a lane-keeping assist malfunction in my 2022 Suzuki Vitara Hybrid since the beginning of February. Because of this issue, I have taken the vehicle to the Adana Mıçı authorized Suzuki service center three times, but the problem still has not been resolved. In fact, additional faults appeared during the service process.

The service center requested a replacement part and called me in once the part arrived. The part was replaced, but the system still did not function properly even after the repair.

All of these procedures were carried out under warranty, and I was not charged any fee. However, the issue remains unresolved, and as a result I cannot receive the level of safety and driving comfort that I expect from my vehicle.

As the customer, Ediz N**, I request that the authorized service urgently resolve this issue permanently. If the problem cannot be fixed, I request that my vehicle be replaced under warranty.

Ediz
Ediz
March 18 8:11 AM

Problem solving process 3, attention 5, information 4. Also, I recommend that the service staff review the technical training services.

Ediz
Ediz
March 18 8:12 AM

Thank you, but the technical service needs to be improved.

Comments

Similar Complaints

1

Toyota Hilux 2023 AdBlue Pump Failure Unresolved for 2 Months Despite Warranty

Ahmet
Ahmet
Toyota
September 17, 2025 1:31 PM99

My 2023 Toyota Hilux has had an AdBlue pump failure for about 4 months, and the issue still has not been resolved. I too...

1

Citroën C4X Stuck in Service for Months Due to Parts Shortage

Serkan
Serkan
Citroen
January 6 10:09 PM50

My Citroën C4X has been waiting at the Erdemir authorized service center in Esenyurt, Istanbul, since November 2023 due ...

Citroën C4X Stuck in Service for Months Due to Parts Shortage

My Nissan X-Trail Is Experiencing Oil Leaks

Talip
February 20, 2024 11:45 AM58

I took my 2021 model car, still under warranty, to Karabulut Motor Vehicles company, an authorized Nissan service center...