The modem I use for my Superonline fiber internet service has been faulty for 6 days, leaving me with no internet connection at home. I contacted customer service to resolve the issue, but no solution has been provided yet. I request that a technical service team be sent and the defective device be replaced. If a solution is not provided today, I would like to state that I will file a complaint with the Consumer Arbitration Board. I kindly ask for this problem to be resolved as soon as possible.
I have been experiencing constant disconnections with my Superonline Fiber 100 Mbps internet subscription for about a month. I reported this issue to customer service multiple times, and each time I was told it was due to infrastructure problems. However, Superonline teams inspected the line and con...
I use the Superonline fiber internet service and have been facing connection issues for a long time. I have encountered the same problem multiple times before; although the modem was replaced, they installed the same model again, and the issue persisted. The connection problems occur randomly, and m...
We initiated a transfer request for our Turkcell Superonline home internet on February 7 to move our existing service. It has been nearly 25 days, and we are still waiting for the transition from fiber internet to VDSL along with the relocation process. In our new home, we are unable to use the inte...
I am extremely frustrated with the poor service I’ve been receiving. How many times do I need to report an issue or call customer service only to be met with empty promises and no real solutions? Superonline collects my payment every month without fail, but when it comes to providing the service I’m...
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