Yesterday, while attempting to withdraw money through Sugo, the system displayed an incorrect transaction. During this process, 60 AZN was charged from the card linked to Sugo through my Google account. This charge occurred differently from the transaction I was trying to complete, and I am currently unable to recover the 60 AZN taken from my card.
Due to this system error, I have been financially affected. I request that the 60 AZN charged from my card be refunded as soon as possible. As the complainant, I would like my name to appear as Rüfet.
I was supposed to receive $105 (approximately ₺4,000) from Sugo to my Papara card, but when the transfer finally arrived, it was only ₺747 — far less than what was promised. I have no explanation for why such a huge amount is missing. I waited patiently for several days for this payment, and now I ...
On August 8, 2025, I carried out a transaction on the Sugo Lite application with the user ID 138522028 using my Android device. As a result of this transaction, I suffered a financial loss of ₺3000. I immediately contacted Sugo Lite customer service to report the issue, but I have not received any r...
This morning, when I tried to log into the Sugo mobile app on my iOS device, I was shocked to find that my account had been banned—even though I do not have any other accounts. The system claimed I had a second account and redirected me to my “first” account, but the account I originally created and...
I deposited money into my Sugo account, expecting to receive 230,000 coins, but the coins never appeared. Instead, my account and funds have been blocked. For several days, I’ve been trying to contact customer support to resolve this issue. I’ve been speaking with a representative named N****, but d...
My account on the Sugo mobile application was suspended — effectively shut down — without any clear explanation given to me, solely because one person reported it. I find it extremely unfair and arbitrary that such an action was taken without a proper reason. Since my account was suspended, I can n...
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