On March 17, I made a payment to one of Sugo’s authorized dealers, and I have the payment receipt as proof. Despite this, I was informed that the money did not reach my account and instead remained stuck in Sugo’s system pool.
I contacted Sugo customer service immediately after the issue occurred. However, even after 45 days, they keep telling me they are still waiting for a response from Sugo management, just like I am.
All evidence — the receipt, payment confirmations, and message records — clearly proves that the transaction was completed. Yet despite having all this documentation, Sugo has left me waiting without resolution for a month and a half.
I am demanding that Sugo immediately credit the missing balance and stop delaying the resolution of an issue they clearly caused. It’s unacceptable to treat loyal users with this level of negligence.
My User ID: 96537752.
I deposited money into my Sugo account, expecting to receive 230,000 coins, but the coins never appeared. Instead, my account and funds have been blocked. For several days, I’ve been trying to contact customer support to resolve this issue. I’ve been speaking with a representative named N****, but d...
I was supposed to receive $105 (approximately ₺4,000) from Sugo to my Papara card, but when the transfer finally arrived, it was only ₺747 — far less than what was promised. I have no explanation for why such a huge amount is missing. I waited patiently for several days for this payment, and now I ...
On September 25, 2025, I submitted a withdrawal request on the Sugo app for 25,000 diamonds (worth about ₺500). My transaction ID is 5416. I directed the withdrawal to my Halkbank account, and I am certain that I entered the details correctly. However, even after about 20 hours, the money has still...
For several months now, I have been unable to log in to my Sugo account. Every attempt results in either a “failed login” or “abnormal device” error, making it impossible to access my profile. I even tried signing in from a different device, but the problem persisted, which confirms that this is a p...
Today, I discovered that my Sugo account has been locked, and I can no longer log in. If Sugo does not intend to reopen my account, fine — but I demand that my earned balance be transferred to my bank account. I spent countless sleepless nights working hard to earn those diamonds legitimately throu...
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