Sugo Took My Payment But Hasn’t Delivered My Balance for 45 Days
On March 17, I made a payment to one of Sugo’s authorized dealers, and I have the payment receipt as proof. Despite this, I was informed that the money did not reach my account and instead remained stuck in Sugo’s system pool.
I contacted Sugo customer service immediately after the issue occurred. However, even after 45 days, they keep telling me they are still waiting for a response from Sugo management, just like I am.
All evidence — the receipt, payment confirmations, and message records — clearly proves that the transaction was completed. Yet despite having all this documentation, Sugo has left me waiting without resolution for a month and a half.
I am demanding that Sugo immediately credit the missing balance and stop delaying the resolution of an issue they clearly caused. It’s unacceptable to treat loyal users with this level of negligence.
My User ID: 96537752.
Dear User g***, First of all, we would like to express our regret for the situation you have experienced. Your complaint has been taken into consideration by us, and I have immediately initiated the process to take the necessary actions. You can be sure that once our checks are completed, we will support you as quickly, accurately, and solution-oriented as possible. We are always here to serve you better. Best regards, Sugo Support Team
