Sugo Chat Messages Not Sending for New User, Need Account Fix

23

I am a new user of the Sugo chat app and from the beginning my messages have not been sending. In my chat screen, messages such as “What you doing now” remain unsent and do not go through to the other person. I have not made any changes or tried any complex actions; the problem exists even in normal use of the app as a new user. This prevents me from using the chat service at all. I request that my account and the Sugo chat app be checked and that the message sending problem on my account be fixed as soon as possible so that I can use the application normally.

August 4 6:44 PM (23 days after complaint)

Hello, Thank you for contacting us. To help us investigate the issue, please provide the phone number registered to your Sugo account, including the country code, or your Sugo User ID. Once we receive this information, we will carry out the necessary checks and update you accordingly. If you have any questions or need further assistance, you can contact us through Live Support within the Sugo application. Kind regards, Eren Sugo Support Team

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