Storytel Subscription Billed via Google Play Despite Prior Cancellation

I started a Storytel subscription through Google Play, but even though I subsequently canceled the subscription, I was still charged. When I check the subscriptions section of my Google Play account, the Storytel subscription appears as "active," even though I had previously completed the cancellation process. Because the subscription still shows as active, I am deeply concerned that attempting to cancel it again might trigger another charge, and I believe this constitutes unfair billing.

I see from my receipt that $4.35 was withdrawn from my card via Iyzico/Storytel on August 6, 2026. I believe this amount was taken unjustly, and I have not filed a chargeback or dispute through my bank or card provider so far. I reached out to Storytel in writing, but I have not received any response yet.

I demand a refund of the $4.35 charged unjustly, that my subscription be genuinely canceled to prevent further billing, and that I be provided with a written explanation regarding this issue.