Unable to Access Steam Account Due to Mobile Authenticator

October 18, 2024 7:25 AM21

I have mobile authenticator protection on my Steam account, but my phone recently broke, and I changed my phone number a year ago. Now, I can’t create a new support request because I had already submitted a request for my number in the past.

I still have my original email address, the card I made my first purchase with, and my old phone number. I’m hoping the support team can assist me in recovering access to my account. Please help me resolve this issue as soon as possible.

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