StarMaker Won't Remove Minor Restriction After Age Verification

I am a user of the StarMaker singing application and my profile ID is 100012233252, with the username 28AHMED04ADEL25 and login email address rafemd***@gmail.com. Two days ago I mistakenly tapped the parental control option, and since then my account has been placed in minor restriction mode. Because of this restriction I cannot use important features such as singing in party rooms, doing tasks with friends and generally having full access to my account. When I try to resolve the issue through the application, the “forgot password” and related options take me to a page asking me to change my age or upload identity documents such as an ID card or driving licence. I have already shared all of my ID proof and can provide these official documents clearly showing my correct age, but my account is still not approved and the minor restriction is not removed. I am an adult user and I want to use all features of StarMaker normally. I kindly request that my documents and age information be reviewed again, the mistaken parental control setting be removed from my account, the minor restriction mode be cancelled and my full account access be restored as soon as possible.